Frequently Asked Questions
Frequently Asked Questions
What is Bureaubay.com?
We’re a small, premium online retail business offering thousands of curated products with fast, reliable worldwide shipping. We work with trusted fulfillment partners and maintain select in-house inventory for high-demand items.
Where do you ship?
We ship worldwide, including the U.S., Canada, Mexico, Europe, Asia, Australia, and the Caribbean.
Which currencies do you accept?
We currently accept USD ($) for all orders.
Orders & Payments
What payment methods do you accept?
We accept major credit cards and secure online gateways.
Why was my card declined?
Your bank may have blocked the transaction for security reasons. Please try another card or contact your bank.
Do you charge sales tax?
Applicable taxes are calculated at checkout depending on the buyer’s state, province, or region.
Shipping
How long does shipping take?
Standard delivery is 3–6 business days within the U.S. and Canada.
International delivery varies by destination.
Do you provide tracking?
Yes. Every order includes a tracking number sent via email once your item ships.
Do you offer free shipping?
Yes. Standard shipping to the U.S. and Canada is free on all orders.
Returns & Refunds
What is your return policy?
We offer a 30-day return window on new items.
Defective items receive free return labels and no restocking fee.
Non-defective returns have a 15% restocking fee.
How long do refunds take?
Refunds are typically processed within 10 business days once your return is approved.
Products & Inventory
Do you keep inventory?
Yes — we stock select items in Canada and at partner facilities in the U.S.
We also ship from authorized fulfillment centers when appropriate.
Are your products new?
Yes. Everything we sell is brand new unless clearly stated otherwise.
Contact
How can I reach support?
Email us anytime at support@bureaubay.com.
We reply within 24–48 business hours.
