Contact Us
Need Any Help?
We are here to help you with any question.
We’re Here to Help
At Bureaubay.com, customer satisfaction is at the heart of everything we do. Whether you have a question about a product, need help with an order, or want information about our shipping and return services, our support team is ready to assist you.
We are a small business with premium standards and we respond to every message personally.
📬 Customer Support
Email:
support@bureaubay.com
We respond to all inquiries within 24–48 business hours (Monday–Friday).
Phone: (909) 616-7800
To ensure the best experience, we currently provide fast email support.
📦 Order & Shipping Inquiries
For questions related to:
Order status
Tracking information
Shipping times
Worldwide delivery
Fulfillment and dispatch
Please include your order number and the email used during checkout, and we’ll get back to you promptly.
🔄 Returns & Exchanges
If you need help with a return, exchange, or product concern:
Visit our Returns & Refunds Policy page
Email us at returns@bureaubay.com
Include your order number and photos (if reporting a defective item)
We offer a 30-day return window and dedicated support for all return requests.
🏢 Business & Mailing Addresses
Canada Headquarters (Registered Business Address)
Bureaubay.com (Ontario Registered Business)
U9, 9 Royalcrest Rd
Etobicoke, ON M9V 2L6
Canada
Fulfillment Partner Facility (Non-Retail Location)
5798 Ontario Mills Pkwy
Ontario, CA 91764
United States
Used for authorized storage and order processing only. Not open to the public.
🌍 International Customers
We proudly ship worldwide, including:
United States
Canada
Mexico
Europe
Australia
Asia
Caribbean Islands
And many more
For international shipping questions, email:
global@bureaubay.com
🕒 Support Hours
Monday – Friday: 9:00 AM – 5:00 PM (EST)
Saturday & Sunday: Closed
Emails sent after hours will be answered in the next business cycle.
🤝 Wholesale & Partnership Inquiries
We welcome wholesale requests, procurement partnerships, and corporate orders.
Please contact:
partners@bureaubay.com
✨ We Appreciate You
Thank you for supporting a growing small business. Every order, message, and interaction helps us continue expanding our catalog, improving our service, and bringing premium products to customers worldwide.
If you need anything at all, just reach out — we’re always here to help.