Frequently Asked Questions

Help & FAQs – BureauBay.com

Welcome to BureauBay Help Center! Here are answers to the most common questions our customers ask. If you need more help, please reach out to us directly.

🔹 Orders & Payments

Q: How do I place an order?
A: Add your desired items to the cart, go to checkout, and follow the steps to complete payment.

Q: What payment methods are accepted?
A: We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, and Shop Pay, Etc.

Q: Can I cancel or change my order?
A: Orders can only be modified or cancelled within 1 hour of placement. Contact us immediately at support@bureaubay.com.

🔹 Shipping

Q: When will my order ship?
A: Orders ship within 1–2 business days. You’ll receive a tracking number by email once shipped.

Q: Do you ship internationally?
A: Not yet. We currently ship only within the United States.

Q: Can I track my order?
A: Yes. Use the tracking link in your confirmation email or visit your account dashboard.

🔹 Returns & Refunds

Q: What is your return policy?
A: Most items can be returned within 30 days. See our Return & Refund Policy for details.

Q: How do I return an item?
A: Visit My Orders in your account, select the item, and click “Request Return.”

Q: When will I receive my refund?
A: Refunds are issued to your original payment method within 5–10 business days of receiving the returned item.

🔹 Account & Security

Q: Do I need an account to shop?
A: You can check out as a guest, but having an account allows you to track orders, save addresses, and more.

Q: Is my personal information secure?
A: Yes. We use secure encryption and comply with data protection laws. Read our Privacy Policy.

🔹 Contact Us

Need help? Reach out anytime:

Email: support@bureaubay.com
Live Chat: Mon–Fri, 9 AM–6 PM EST
Mailing Address: BureauBay.com, 5798 Ontario Mills Pkwy, Ontario, CA 91764, USA